Online Giving FAQ
Please feel free to explore our instructional video and FAQ area below for additional information. Thank you once again for your generosity!
VIDEO: Giving Online
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WILL MY OLD LOGIN WORK?
As a security precaution, we have not migrated anyone's login info to our new online giving portal. Previous donors (i.e. prior to Jan. 1, 2016) will need to complete the details under the "Register" link to confirm their login credentials.
WHEN CREATING MY ACCOUNT, WHY DO I HAVE TO ENTER MY BIRTHDATE?
The DOB is required because the person needs to prove they are 13 years of age or older before the system will open an account for them online. It also helps us link your new online account to any records we already have for you. We will not publicize your birthdate.
WHY DO I NEED TO WAIT FOR A VERIFICATION EMAIL TO FINISH SETTING UP MY ACCOUNT?
The verification email is an internet security precaution to verify your intent to open an account as well as to ensure your inbox will not filter out emails from the online giving system.
I’VE CREATED MY ONLINE ACCOUNT—WHY CAN’T I SEE ANY PAST GIVING RECORDS?
If your name, birthdate or email address don’t match the information we currently have on file, your new online account won’t link to our records immediately. Please allow 3-5 business days for your new account to be connected to your records. If you still have questions, please log in and then use the “Contact Us” form near the top right corner to send us the details.
WE WANT TO DONATE TOGETHER—CAN WE DO THAT ONLINE?
While we can facilitate giving for couples or families when submitted onsite at a campus or at the church office, our online giving software can only assign accounts and record transactions at the individual level. However, this will not prevent you from sharing your donations when completing your income tax return.
HOW DO I GIVE TO SUPPORT A SPECIFIC MISSIONS TRIP OR RESPOND TO A TEAM MEMBER'S FUNDRAISING LETTER?
Please visit our Missions App for complete details about the trips or to donate at the trip level. If you have been invited to support the trip by a specific team member, please ask them for a link to their personalized trip fundraising page.
WILL I RECEIVE AN OFFICAL RECEIPT FOR MY DONATION?
Yes. We generate charitable donation receipts for gifts over $10. This is accumulated annually and then mailed out as one receipt in February of the new year.
Designated Giving Policy:
Please note that receiving and spending of funds is confined to approved programs and projects.
Each restricted contribution designated toward Church of the Rock approved programs or projects will be used as designated with the understanding that when any given need has been met or cannot be completed for any reason, the remaining restricted contributions will be used where needed most.